Returns & Warranty Policy

Returns & Warranty Policy

We stand behind every product we sell. All devices are 100% genuine, sourced through authorised channels, and covered by full manufacturer warranties.

Returns Policy

30-Day Returns

We accept returns within 30 days of delivery for items that are:

  • Unused and in original condition
  • In original, unopened packaging
  • Accompanied by proof of purchase (order number)

To initiate a return, email support@vaporisers.com with your order number and reason for return. We'll provide return instructions within 1 business day.

Faulty or Damaged Items

If your item arrives damaged or develops a fault within 30 days of delivery, contact us at support@vaporisers.com within 7 days of receiving the item. We'll arrange a replacement or full refund at no cost to you — including return shipping.

Items Not Eligible for Return

  • Used or opened devices (unless faulty)
  • Consumable items (screens, cleaning supplies, rolling papers)
  • Items returned after 30 days without prior approval

Manufacturer Warranties

All devices we sell are covered by the manufacturer's official warranty. We handle warranty claims on your behalf — simply email us and we'll manage the process with the manufacturer.

Warranty Periods by Brand

  • PAX — 10-year limited warranty (industry leading)
  • DynaVap — Lifetime warranty against manufacturing defects
  • Storz & Bickel (Mighty+, Crafty+, Volcano) — 2-year warranty
  • Arizer (Solo II, Air MAX, Air SE, ArGo, XQ2) — 2-year warranty
  • Puffco — 1-year limited warranty
  • G Pen / Grenco Science — 1-year limited warranty
  • XMAX / XVAPE — 1-year limited warranty

What Warranties Cover

Manufacturer warranties cover defects in materials and workmanship under normal use. They do not cover:

  • Physical damage from drops or misuse
  • Water damage
  • Normal wear and tear (seals, screens, mouthpieces)
  • Damage from use with substances not intended for the device

How to Make a Warranty Claim

  1. Email support@vaporisers.com with your order number
  2. Describe the issue and include photos if possible
  3. We'll assess the claim and liaise with the manufacturer
  4. Most claims are resolved within 5–10 business days

Questions?

Contact us at support@vaporisers.com or visit our Contact page. We respond within 24 business hours, Mon–Fri 9am–5pm EST.