Contact Vaporisers

Contact Vaporisers

We're a specialist dry herb vaporizer retailer serving customers across the United States. Whether you need help choosing a device, tracking an order, or making a warranty claim — we're here and we know our products.

Get in Touch

  • Email: support@vaporisers.com
  • Phone: [Phone number coming soon]
  • Response time: We respond within 24 business hours
  • Business hours: Mon–Fri, 9am–5pm EST

Frequently Asked Questions

How long does US shipping take?

All orders are shipped via USPS. Standard delivery typically takes 3–7 business days depending on your location. Orders over $100 ship free. You'll receive a tracking number by email as soon as your order is dispatched.

What is your returns policy?

We accept returns within 30 days of delivery for unused, unopened items in original packaging. If your device arrives damaged or faulty, contact us at support@vaporisers.com within 7 days and we'll arrange a replacement or full refund at no cost to you.

How do I make a warranty claim?

All devices we sell are covered by the manufacturer's official warranty — Storz & Bickel (2–3 years), PAX (10 years), Arizer (2 years), DynaVap (lifetime against manufacturing defects). To make a claim, email us at support@vaporisers.com with your order number and a description of the issue. We'll handle the process with the manufacturer on your behalf.

Are your products genuine?

Yes — 100%. Every device we sell is sourced through authorised distribution channels. We do not stock grey market, parallel import, or counterfeit products. All devices come with their full manufacturer warranty and official packaging.

Do you ship to all US states?

Yes, we ship to all 50 US states via USPS. We do not currently ship internationally.

Can you help me choose the right vaporizer?

Absolutely — that's what we're here for. Email us at support@vaporisers.com with your budget, how you plan to use it, and any brands you're considering. You can also read our 2026 Buyer's Guide for self-serve guidance.

Vaporisers.com is a US-registered business. All prices are in USD. All products are genuine with full manufacturer warranties.